Maintenance & Support Retainer

Software depends on libraries, servers and third party services that change constantly. Without regular updates, dependencies become outdated, security weaknesses open up, and small problems grow into outages. A monthly plan means someone is responsible for noticing and fixing these issues before they affect your customers.

We apply updates and security patches, check that backups are running, monitor uptime and resources, and respond to alerts. Higher plans add a bug fix allowance and a set number of hours for small changes. At the end of the month you receive a health report that shows what was done, so the work is visible rather than assumed.

We verify them. A backup that has never been restored is only a hope, so our plans include restore checks to confirm that the data can actually be recovered. This matters most when something goes wrong, because that is when you need the backup to work the first time.

Essential at $49 per month suits a small website that rarely changes. Website or Growth at $99 to $199 per month suits business sites and apps that need bug fixes and regular small changes with the price depending on the size of the system. App or Cloud at $299 per month suits mobile apps and servers, because it adds store updates, infrastructure monitoring and incident response. If you are unsure, we will review what you run and recommend a tier.

Monitoring alerts us as soon as the site becomes unavailable. On the App or Cloud plan, incident response is included which means we investigate, restore service and explain the cause afterwards. On lower plans, you receive priority attention for fixes though full incident response is part of the highest tier.

Yes. Each plan includes some hours for small changes, and larger work is quoted separately. If you need a dedicated team on a continuing basis, a fractional team is available from $2000 per month and custom arrangements can be quoted on request.