Terms of Service

1. Who we are

DevDeer Tech Ltd ("DevDeer", "we", "us") is a software studio providing design, development, maintenance and related solutions across the full range of software services — web and mobile applications, backend and API engineering, dashboards and internal tools, DevOps, migrations, branding and productised builds. We currently operate from Bangladesh and serve clients internationally, including in the European Union, the United Kingdom, the Middle East and Asia. Our registered address is ⟨registered address⟩ and our contact email is support.devdeer.tech@gmail.com.

2. These terms

These Terms of Service ("Terms") apply to your use of the devdeer.tech website and to any proposal, statement of work, or ordering document ("Order") you enter into with us. Where an Order and these Terms conflict, the Order controls for that engagement.

3. Engagements and scope

Each engagement is defined by its Order, which sets out the scope, deliverables, fees and timeline. Work outside an agreed scope is a change and may be quoted separately. We deliver on a fixed-scope, fixed-price basis unless an Order states otherwise.

4. Fees and payment

Fees, currency and payment schedule are set out in each Order and in the invoices issued against it. Invoices are settled outside this website — by bank transfer, Payoneer, PayPal, or another method stated on the invoice. We do not process card payments on this site. Unless an invoice states otherwise, payment is due within ⟨14⟩ days of the invoice date. Late amounts may accrue interest at ⟨rate, or "the statutory rate in the applicable jurisdiction"⟩.

5. Refunds

Because our work is bespoke and delivered progressively, fees for work already performed are non-refundable. Where you cancel an active engagement, or we agree to end it other than for our own material breach, you may request a refund of 70% of your most recent payment for that engagement, provided the request is made within ⟨14⟩ days of that payment. The remaining 30% covers work performed, allocation and non-recoverable costs. Any deliverables already accepted, and any third-party or licence costs already incurred, are not refundable. Refunds are issued through the original payment channel where possible.

6. Your responsibilities

You agree to provide timely access to the materials, approvals and information an engagement reasonably needs, and to ensure that anything you supply to us does not infringe a third party's rights or break any law.

7. Intellectual property

On full payment of the fees for a deliverable, ownership of that deliverable's custom work product transfers to you, except for: (a) our pre-existing tools, libraries and know-how, which we license to you on a non-exclusive basis to the extent needed to use the deliverable; and (b) any third-party or open-source components, which remain under their own licences. Until full payment, all rights remain with us.

8. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform the engagement. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

9. Warranties and disclaimers

We perform our services with reasonable skill and care. Except as expressly stated, the website and services are provided "as is", and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Our total liability arising out of an engagement is limited to the fees paid by you for that engagement in the ⟨12⟩ months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

11. Term and termination

Either party may terminate an engagement as set out in its Order, or on ⟨30 days'⟩ written notice if the other materially breaches these Terms and does not cure the breach within ⟨30⟩ days. On termination you pay for work performed up to the termination date, and the refund terms in section 5 apply to your most recent payment.

12. Data protection

Where we process personal data on your behalf, we do so in line with our Privacy Policy and, where required, a separate data processing agreement.

13. Changes to these terms

We may update these Terms from time to time. The "last updated" date shows the current version. Material changes affecting an active engagement take effect on the later of the update date or ⟨30 days⟩ after we notify you.

14. Governing law and disputes

These Terms are governed by the laws of ⟨governing jurisdiction — e.g. Bangladesh⟩, and the courts of ⟨forum — e.g. Dhaka⟩ have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Where you contract with us as a consumer in the EU or UK, mandatory local consumer-protection rights are unaffected by this clause.

15. Contact

Questions about these Terms: support.devdeer.tech@gmail.com.