DevDeer TechLoading
Industry · IND-37
Plans sold, support handled, churn down.
Customers can't self-serve, so sales and upgrades bottleneck on staff.
Basic account and billing questions flood support that a portal would deflect.
Unclear usage and billing cause disputes, refunds and churn.
Without data and prompts, add-ons and upgrades go unsold.
Customers choose, sign up and upgrade plans online.
Account, usage, billing and support in one login deflecting calls.
Clear usage and billing, auto-payment and dunning.
Ticketing and a help centre that cut support load.
Account, usage and support on the customer's phone.
Prompts and offers that sell add-ons and reduce churn.
Subscribers, ARPU, churn and tickets at a glance.
We build self-service portals, billing and support software for ISPs, telecoms and device retailers online plan sign-up and upgrades, a self-service portal that deflects support calls, clear billing that prevents disputes, and upsell prompts that lift ARPU and reduce churn. Most telecom clients start with a self-service portal + plan sign-up, then add billing, support and an app. An operator dashboard tracks ARPU, churn and tickets.